New Physiotherapy Client Information

What Will Happen on the First Appointment

Your initial appointment will be 30-45 minutes one-on-one. Your physiotherapist will conduct an assessment and initiate treatment. Your therapist will ask you questions in order to understand your condition and will then conduct several orthopedic tests to determine the source of your pain. This will be followed by treatment options from acupuncture, IMS, manual therapy, specific mobilizations of the affected joints, muscles and or nerves. Specific rehabilitation exercises will be prescribed.

Please arrive 10 minutes early as this time is especially booked for you. You will be given a form to complete.

Our goal is to alleviate your symptoms and help you return to normal function and activity. We do not simply treat your symptoms. Instead, we apply clinical reasoning and problem solving to get to the root of your condition. Appropriate orthopaedic assessment and treatment will accelerate your recovery and provide long-term resolution of pain.

ICBC clients: Please bring your claim number, adjuster's name and telephone number, doctor's name and referral and BC Carecard. You will be charged full payment until your claim is accepted. ICBC covers a portion of your therapy.

Work Safe BC (WCB) clients: Please bring your claim number, adjuster's name and telephone number, doctor's name and referral and BC Carecard

MSP clients: If you are eligible for therapy you will need to bring your BC Carecard and the receptionist will confirm your coverage with MSP. You will be charged a visit fee as MSP covers only a portion of the therapy

Private clients: Please bring your doctor's name and referral and any diagnostic test results that you may have (i.e. X-rays, CT scan, MRI results). Payment will be charged at each visit. If you have an extended health plan, you may make a claim for reimbursement (check your plan for details).

RCMP/Veterans Affairs: Please speak with our receptionist for details regarding your coverage.